Moved? Change where your catalog goes. You need the key code from your catalog's mailing label. It's the 4 to 7 digit number in the top left corner, above your name.
Change it
- At the bottom of any page, tap Manage Your Subscription, then Change Address.
- Enter your Key code and Last name just as they're printed on the label. Tap Locate record.
- Change the address and phone. Check every line, because the page saves whatever is in the boxes, even an empty one.
- Tap Save Changes.
Once it's saved, the page goes back to an empty first step. That's normal. You don't get an email about it.
Your name or email changed
This page only changes the address and phone. To change the name or email on your subscription, email [email protected].
It can't find your record
"No prior subscription record was found" means the key code and last name don't match. Check both against your label and try again. Still stuck? Email [email protected].